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Cancellations


Cancellations Policy

All cancellation requests are forwarded directly to the manufacturer upon receipt. Once an order has been shipped, or prepared for shipping, it is too late in the order process to cancel the order successfully. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method per our Standard Return Policy, which may result in the deduction of restocking fees* and return shipping charges.

Please note, all items are shipped directly from the manufacturer’s warehouse and there may be some time between the order being processed and the tracking information becoming available in our system. Due to this, even if your order has not yet been confirmed as processed at the time you request a cancellation, we are unable to guarantee the cancellation of your order until we have received a response from the manufacturer directly with the outcome.

The outcome of all cancellation requests will be confirmed via email. If we are unable to cancel your order as requested, you will receive written notification via email explaining the status of your order as well as options for your purchase. If this should happen and you do not wish to receive your product you may return it under our Standard Return Policy. Please review this policy before refusing the product at delivery.

You should receive an email once your cancellation request has been reviewed regardless of the outcome. If no email has been received confirming whether or not your Cancellation Request was successful, please feel free to reach out to us for an update on the status of your request.


Cancellations Of Backordered / Discontinued Products

You Received an Email from COMPANY with a Notification of Limited Availability

If you wish to cancel an order after receiving a notification that the item you ordered is on backorder or is no longer available, please contact us to confirm this information before making your final decision. A back order, or discontinuation, of a product is often confirmed prior to the manufacturer’s stock being fully depleted and does not always mean that your particular item/order is affected.

You Received an Email from COMPANY with a Notification That Your Order was Canceled due to Limited Availability

COMPANY strives to process all orders received in a timely manner, in the rare case that you receive a notification that your order was canceled due to availability issues, your order will be refunded in full back to your original payment method.


Receiving a Refund

If your order has successfully been canceled, we will initiate a refund for your purchase. The processing time for the refund amount to appear to your original method of payment is 2-4 business days from the date of the confirmation email.