Cymax is the largest online only furniture company in North America. Since our inception in 2004, we have delivered over 2.2 million items to satisfied customers. Our large sales volume enables us to partner with the top furniture brands and to offer the most competitive product and freight pricing in the industry. We consistently provide an unmatched home and office furniture selection at prices that are 20% to 40% lower than retail stores.
Online Reviews About Cymax
Delivering furniture presents unique challenges unlike many other products you may shop for online. On average, less than 3% of our ground shipments are damaged as a result of improper handling by the freight company or from unforeseen factors such as extreme weather.
A few of the customers who received damaged merchandise have chosen to share their experience on complaint and review sites. In many instances, these customers have vocalized a complaint before adequately giving us an opportunity to address their concerns. At other times, they remain dissatisfied despite our reasonable efforts for a resolution.
We stand behind our long record of excellent customer service and emphasize that these negative reviews represent an extremely small percentage of our customers.
Cymax: A Google Trusted Store
Cymax proud to be a Google Trusted Store since 2013. Both our service and shipping have been rated grade A through this third-party service. Over 2000 orders have signed up through the Google Trusted Program and 97% of orders record on time shipping.
Experiencing a Problem? Talk to Us!
We at Cymax are passionate about ensuring you have a smooth and positive shopping experience with us.
We would love to hear from you whether you are having difficulties returning a product, want to make a complaint about service or simply would like to share general feedback. Communicating with our customers helps us to address your issues and will help to create new processes and procedures aimed at improving our overall customer experience.
We thank you for shopping with Cymax and appreciate your honest feedback!
We greatly value your business and encourage you to make an informed choice by reviewing our feedback on the sites below:
Cymax Reviews: Facts & Figures